Last Updated: May 27, 2026
At ThangamPay, operated by Ayyappar Solutions Private Limited, we ensure that the physical redemption of your digital assets is a secure and world-class experience. Physical delivery can be requested once you have accumulated the minimum required balance in your vault.
You can request physical delivery of 24K Gold or Pure Silver coins/bars directly through your dashboard. Delivery is currently available to verified residential and office addresses across major pin codes in India.
To ensure the highest level of safety for high-value precious metals, we only partner with specialized secured logistics providers such as Sequel Logistics, BVC Logistics, or premium services of BlueDart.
While storage in our vaults is free, physical delivery incurs the following costs:
All ThangamPay physical assets are shipped in **tamper-evident, vacuum-sealed packaging**. If you find that the outer seal or the package is broken, torn, or tampered with at the time of delivery, please do not accept the package and notify us immediately.
For your security, high-value deliveries will require:
CRITICAL: It is mandatory for customers to record a continuous, unedited unboxing video starting from the moment they show the intact seal of the package until the product is revealed. This video is required to process any claims regarding damage, missing items, or incorrect products.
If your pin code is not covered by our secured logistics partners, we will notify you within 48 hours of your request. In such cases, you may either provide an alternative address or continue holding your assets in our secure vaults.
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